Shipping Policy

Ordering, purchasing, and shipping goods

You may only purchase goods on the Website if you are assigned an account login by us.

When you submit an order to purchase goods from us through the Website (by providing the relevant information in the online order form), that will constitute an offer from you to buy those goods in accordance with these terms. An agreement for the sale and purchase of goods shall be concluded between you and us only when your order is formally accepted by us, which will only occur by us sending to you a written notification of acceptance by email. We reserve the right to reject or cancel any order at any time due to the unavailability of any goods.

You may cancel an order if you notify us within 3 hours of an order being submitted online via email to dreamdiamonds@gmail.com.

The price payable by you for orders accepted by us shall be the price quoted in Australian dollars on this Website (which unless otherwise stated will be exclusive of GST) for the relevant goods at the time your order is submitted, together with the applicable delivery fees. We do not negotiate prices on our products and all our prices are final.

We will use Australia Post, or any other courier or carrier nominated by us (“Nominated Carrier”) to deliver such goods. Due to the value of the goods, we require that the Nominated Carrier obtain a signature from an adult at the delivery address acknowledging receipt of the goods in order to release the goods to you. If a signature cannot be obtained, the Nominated Carrier will take the goods to a post office or nominated depot at which you will be required to attend that place personally in order to receive the goods.

We retain ownership and title of the goods we supply to you until we have received the full price for the goods and the applicable delivery charges. Once your order has been accepted, you assume full responsibility for and risk in the goods.

Shipping charges

Shipping in Australia: Free shipping on all orders over $AUD500 to Customers in Australia. All orders are also fully insured by us. For orders under $AUD500, the shipping rate is $10.00 for standard shipping and $15.00 for express shipping, payable at checkout.

For shipping outside of Australia: Orders are shipped by FedEx, charges are calculated and payable at checkout

Duties and Taxes

We do not collect duties and taxes to the country of destination for sales made outside of Australia. The customer will be responsible for all applicable duties and taxes payable to customs, the shipping company, or any other person. We advise you to check with your relevant customs office in your country for estimated rates.

Countries that we ship to: Australia, New Zealand, United States, Canada, United Kingdom, Thailand, Singapore, Fiji, France, Ireland, Netherlands, Philippines, Poland, Portugal, United Arab Emirates, Taiwan, Qatar, South Africa, Hong Kong, China, Malaysia, Hong Kong, Indonesia, Israel, Italy, Japan, South Korea, Spain, Sweden, Switzerland, Cyprus, Greece, Germany.